Skip to main content

Housing standards

Everyone should have the opportunity to live in a safe and healthy home. We work with private landlords, tenants and home owners to improve the quality of people's homes. We provide licences for landlords. If necessary, we can require repairs or carry out improvements to a residential property so that it meets minimum housing standards.

You can find more information about rights and responsibilities for both tenants and landlords on the government's private renting pages.

The Renters’ Rights Act 2025

The Renters’ Rights Act 2025 received royal assent on the 27 October 2025. In November 2025 the government published its implementation roadmap, which will take place over three phases:

  • Phase 1: 1 May 2026 - tenancy reforms
  • Phase 2: from late 2026 - Private rented sector database and landlord ombudsman
  • Phase 3: date to be confirmed - Awaab’s Law and a Decent Homes Standard to the private rented sector

A full summary of the law is set out in the leaflets below for landlords and tenants:

PDF Icon CDC Renters Rights Leaflet (Landlords) - pdf - 2.24 Mb

PDF Icon CDC Renters Rights Leaflet (Tenants) - pdf - 748 Kb

Visit GOV.UK to read the Renter's Rights Act information sheet.

Private landlords are responsible for ensuring their properties are safe and free from health hazards. The National Landlords Association (NLA) has information on making sure you are renting a safe and secure home.

Disrepair issues

Your landlord's responsibility

If there are disrepair issues in your house, your landlord has a legal responsibility to make repairs in a timely manner.  They should not charge you for any costs associated with these repairs unless the disrepair was caused by you, your household, or your visitors.

Most landlords will make repairs when they’re made aware of an issue.  Don’t be afraid to report an issue to your landlord, as failing to act could lead to the situation becoming worse.

If your landlord does not make repairs in response to your complaint, you should contact them in writing, setting out the issues in your house and the action you want your landlord to take. You are legally entitled to know your landlord’s postal address, and this information should be provided in your tenancy agreement. You can use our sample letter to help you.

Writing to your landlord will protect you from a retaliatory (revenge) eviction if you have to involve the council. In addition, if you believe that you are being harassed by your landlord or have been illegally evicted or threatened with illegal eviction, please contact us to allow further investigation.

Dos and Don'ts

  • Do: notify your landlord as soon as you aware of a problem
  • Do: give your landlord enough time to make repairs – for example, if your boiler is broken, they may need to order specialist parts to repair it
  • Do: allow your landlord and any tradespeople they employ access to the property in order to make repairs
  • Do: complain to your landlord in writing if they do not make the necessary repairs
  • Don’t: withhold your rent. This will not make your landlord do repairs, and could put your tenancy at risk
  • Don’t: wait until after you’ve moved out to complain to us, as it will then be very unlikely that we will be able to take action

Private tenants

If you've written to your landlord and they will still not make repairs, we can help you. Please download and complete the housing service request form. You can either print and post or email it to us at envhealth@cheltenham.gov.uk

We will need to contact you if it is necessary to inspect your home, and will also write to your landlord, so please make sure you provide all of the information we ask for, including contact details for both yourself and your landlord.

Social tenants

If you are a RSL (social housing) tenant, before we can help you, you will need to make a formal complaint to your landlord. If this does not help, you should contact the Housing Ombudsman. The Ombudsman is able to resolve the vast majority of disputes but, if you still need our help after this, you can contact us by completing the housing service request form. Please make sure you have proof of your ombudsman complaint available.

Further information about how to rent and what is expected of your landlord can be found on GOV.UK.

Housing Health and Safety Rating System (HHSRS)

Housing standards are now assessed using the housing health and safety rating system (HHSRS) which was introduced under the Housing Act 2004 and replaced the old fitness standard. The HHSRS is a risk assessment approach which considers whether defects identified within a property affect the health and safety of the occupants of that property. It is applicable to all owners and landlords, including social landlords.

The legislation lists 29 different hazards including:

  • damp and mould growth
  • excess cold
  • crowding and space
  • domestic hygiene and pests
  • fall hazards
  • fire and electrical safety
  • collision and entrapment hazards

One of our officers will visit the property to

  • identify any defects
  • assess whether these defects are likely to cause an accident or ill health to the occupiers
  • assess how severe the outcome could be arising from the defect or deficiency

A calculation is then carried out and each hazard assessed to produce a final score. The final score is divided into bands ranging from A to J. If the hazard falls within bands A  to C, the hazard is termed a ‘category 1’ hazard. Category 1 hazards are deemed to be the most serious and we have a duty to take action to remedy or reduce these hazards.

Any hazard scores falling in the D to J banding are ‘category 2’ hazards. Category 2 hazards may also be subject to enforcement powers, however each case is individually assessed and the appropriate enforcement action will be chosen which reflects the circumstances concerned.

I have defects in my property, how can I get them resolved?

If you are a tenant, the first thing you must do is to contact your landlord (or the letting agent) to advise them of the defect and ask them to carry out any works required to remedy the defect. This request must be done in writing and the landlord has 14 days to come back to you with a reasonable response and timescale in which action will be taken.

If the landlord does not come back with a reasonable response or no action is taken, then please download and complete the housing service request form to request further advice and an inspection if necessary; you can either print and post or email it to us at envhealth@cheltenham.gov.uk.

Housing health and safety rating system (HHSRS) inspections

If your landlord is not taking any action to remedy issues in your property, please download and complete the housing service request form; you can either print and post or email it to us at envhealth@cheltenham.gov.uk.

An officer will contact you to arrange an appointment to inspect the property. We must notify the landlord or agent of the inspection and the landlord or agent may wish to be present during the inspection.

During the inspection, the officer will examine all parts of the home to identify any defects present. Following the inspection, the officer will carry out a HHSRS assessment and will decide whether enforcement action is necessary to fix any defects identified. Local authorities are advised to try to deal with problems informally at first where possible.

There are several types of action we can take to require the landlord to fix the hazards and these include:

  • Hazard awareness notice (HAN) – This is an informal notice advising the person on whom it is served that a hazard exists at the property
  • Improvement notice – A formal notice that gives instructions to rectify any hazards or deficiencies. Failure to comply with the notice could incur a fine up to £5,000
  • Prohibition order – A formal notice served on the property which prohibits use of the building or part of it
  • Emergency remedial action and emergency prohibition order – Formal action taken when a category 1 hazard has been identified which causes an imminent risk to the occupiers

People who have been served a formal notice can appeal to the first tier property tribunal.

Damp and mould

There are three common types of damp; these are rising damp, penetrating damp and condensation. Too much moisture causes damp and mould. Read below for further information on what causes it, preventative measures that you can take and what to do if you have a problem with damp and mould.

Rising damp

Rising damp happens when water rises from the ground through the floor and into the walls of the building. You can often see rising damp because it leaves a tide mark low down on affected walls.

Rising damp on a wall

Penetrating damp

Penetrating damp happens when water seeps into a building through walls, roofs or below ground areas. This can happen when:

  • pipes are leaking or plumbing is damaged
  • areas around sinks, showers or baths are damaged, eg cracked grouting or sealant worn out
  • the roof or rendering is damaged
  • the gutters are blocked

Penetrating damp on a wall

Condensation

Condensation occurs when warm humid air (for example from cooking, showering or drying washing) hits a cold surface such as windows and external walls. Condensation is common in areas of the dwelling where there is little movement of air, e.g.

  • near or on windows
  • cold wall surfaces
  • in or behind furniture and wardrobes
  • in corners
  • on north facing walls

If a property doesn't have good ventilation and heating, condensation can cause mould and other fungi, certain species of house dust mites, bacteria or viruses. Mould is a type of fungus which grows in damp conditions. Its spores can cause or make some medical conditions worse, such as:

  • respiratory infections such as bronchitis
  • allergies
  • asthma
  • eczema

Damp and mould can also contribute to a person experiencing poor mental health due to their living conditions.

Black mould on windows

How to prevent condensation and mould

  • Reduce moisture by wiping any damp or wet surfaces
  • Heating - maintain a low-level consistent temperature and avoid temperature fluctuations
  • Ventilate - keep a window slightly open to allow moist air out and keep trickle vents open if you have them
  • Keep doors to kitchen or bathroom closed after having a shower/bath or during cooking and use the extractor fan if there is one
  • Remove mould as soon as you see it by cleaning the area with a fungicidal wash/spray (follow any instructions carefully)
  • Dry the area thoroughly.

If you're having issues with mould and damp in your property:

  • Contact your landlord to report the issue
  • Do this in writing so there is a clear timeline of when the issue was reported
  • Describe the problem/s and ask your landlord to investigate and do the necessary repairs or improvements
  • Do not stop paying your rent. This can put you at risk of being served an eviction notice
  • If your landlord does not investigate the problem within a reasonable amount of time, download and complete our housing service request form. You can either print and post or email it to us at envhealth@cheltenham.gov.uk. Please also include a photo of each entire room in your property and also of the damp issue.

Further advice and guidance resources

Fire and gas safety

Fire safety precautions in rented properties are essential. Use the Housing fire safety guidance issued by Local Authorities Coordinators of Regulatory Services. 

Landlords must install working smoke alarms in rental properties. GOV.UK has advice for landlords on smoke and carbon monoxide alarms.

Appliances must be checked at least once a year. Keep your record of inspection available so that inspectors can view it when they visit. Gas Safe Register ensures competent standards for all gas fitters. The Health and Safety Executive (HSE) also has gas safety advice.

If you think there is a gas leak or any other gas emergency call the emergency line on 0800 111 999.

Electrical safety

Electrical inspections and testing guide

The vast majority of landlords are committed to providing good quality homes that are safe and secure. That is why over three-quarters of landlords already have a qualified person perform an inspection of the electrical installations in their properties even though there is not a legal requirement to do so.

Nevertheless, as of 1 July 2020, the rules in England changed to introduce new standards of electrical safety as well as legal requirements on the service of documents to relevant people. 

What are my responsibilities as the landlord of a property in England?

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 places a continuous duty on landlords in England to maintain their property to the electrical safety standards and to have evidence of this. This means your property must meet the 18th Edition of the Wiring Regulations and you must have a report, such as an Electrical Installation Condition Report (EICR) that shows this from a qualified person.

My property was deemed safe during an inspection under the previous Wiring Regulations. Do I need to get a new EICR or perform works to bring the property up to the 18th Edition standards even if my property is safe?

The government has published this guidance which confirms that EICRs performed prior to the 18th Edition but less than five years old will be considered valid for the purposes of this regulation.

In addition to this the guidance is clear that further work will only be required where the inspection demands further remedial or investigative work. If the certificate only recommends improvements (classification code C3) this is considered best practice but not a requirement. 

When do I need to have an inspection performed by?

If you are renting out a property in England and the tenancy was entered into on or after the regulations came into force (1 June 2020), then from 1 July 2020 you will be required to have an electrical inspection and a report on the condition of the property (EICR) performed by a qualified person.

Renewals in this case include statutory periodic tenancies that are created at the end of a fixed term on or after this date.

For pre-existing tenancies, you will need to have an EICR performed on all existing tenancies before 1 April 2021.

If you have a lodger or you are letting out the property on a long lease (7 years or more) you are not required to have an EICR performed.

Who do I need to give copies of the EICR to?

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 set out a number of different requirements around providing copies of the EICR to relevant people:

  1. The EICR must be given to all of the tenants before they occupy the property.
  2. When you replace the EICR you must provide them with a copy of the new report within 28 days of the inspection.
  3. If a tenant requests a copy of the EICR in writing, you must also provide them with one within 28 days.
  4. Where the local authority requests the EICR you must provide them with a copy of it within seven days or face potential penalties.
  5. Any prospective tenants who request a copy in writing must be provided one within 28 days.

How often do I need to replace the EICR?

The standard EICR lasts 5 years but this can be shorter so you should replace it as often as needed to ensure it remains valid.

My EICR has indicated a potential breach of the electrical safety standards. What do I do next?

If a breach, or a potential breach, of your duty has been identified you need to have a qualified person either perform the work or investigate further within 28 days. This time limit can be shortened if the report recommends it so you should ensure you are complying with the time frame in the report itself.

Once this has been done you need to ensure you receive a written report from the qualified person as quickly as possible. This report needs to state that the electrical safety standards are now being met or that further remedial work is required.

It is at this stage, within 28 days of the work or investigation being carried, that out you must provide the written confirmation as well as a copy of the report to all of the tenants and the local authority at envhealth@cheltenham.gov.ukDo not send the information to the local authority before this time.

Where the follow up investigation recommends further work being done, you must repeat the steps above until the property meets the electrical safety standards.

What is a qualified person?

The qualified person is someone who is competent to perform the inspections or the works.

The simplest way of identifying a competent person would be to refer to someone with the qualifications laid out in the recent update to the Electrotechnical Assessment Specifications. This includes people with industry recognised apprenticeships or Level 3 Certificates in Level 3 Certificate in Installing, Testing and Ensuring Compliance of Electrical Installations in Dwellings.

Can I self-certify the property?

If you are qualified to check installations to the 18th Edition of the Wiring Regulations and provide a report on it then yes you should be able to self-certify. However, if there are any issues with the property upon inspection by a local authority you would likely be in a worse position than someone who had a qualified person perform the inspection for them.

What enforcement action can be taken if I do not comply with the regulations?

The local authority is responsible for enforcement and we have a number of powers to act on this.

Firstly, we can issue civil penalties of up to £30,000 per breach of these regulations.

Secondly, where we have identified non-urgent work we must serve the landlord a notice detailing the work required and giving him 28 days to perform the work. The landlord may make representations to this within 21 days of the notice being served. If you do then the local authority must respond to these representations within seven days. Until we respond the requirement to perform the work is suspended.

Finally, if we, the local authority, are satisfied the landlord is in breach and we have the tenant's permission to do so, we may perform emergency remedial work on the property and bill you for any costs incurred.

How can I submit information to the local authority, if I need to?

You, or your agent, can send it to envhealth@cheltenham.gov.uk.

Please note: Only send us certificates for property addresses within the borough of Cheltenham. Certificates for a property address outside Cheltenham borough must be sent to the authority in which the property is located.

Energy efficiency

An Energy Performance Certificate (EPC) shows the energy efficiency of a home. It uses a rating from A to G which allows prospective owners and tenants to consider the affordability of a home in terms of the likely heating and lighting costs.  

Landlords and homeowners must provide tenants or owners with a free copy of the EPC.  An EPC is not required for any property that was occupied before 1 October 2008 and continues to be occupied by the same tenant. An EPC survey must be carried out by an accredited domestic energy assessor who should visit your home. You can search for an accredited assessor using the EPC Register

Under the Minimum Energy Efficiency Standards, privately rented homes meet basic energy efficiency requirements.  Landlords cannot grant a new lease or tenancy for a property with an Energy Performance rating below ‘E’.  It is also a legal requirement for properties with existing leases and tenancies to have a minimum EPC rating of E.  

Overcrowding

Overcrowding can lead to physical and mental health problems.

The Housing Health and Safety Rating System  evaluates potential risks to health and safety of occupiers or visitors from any deficiencies identified in homes. 

If you think you may be living in overcrowded home please complete the housing service request form and email to envhealth@cheltenham.gov.uk.

 

Redress scheme

It is a legal requirement for all letting agents and property managers in England to belong to one of the government approved redress schemes:

This means that tenants and landlords are able to complain to an independent body if they have any issues.

Right to rent

Within 28 days before the start of a new tenancy, landlords must make checks to make sure tenants are legally allowed to rent property. They must check people aged 18 and over living in the property, whether they are named in the tenancy agreement or not. This applies to all types of tenancy agreements, written or oral.

Tenants in some types of accommodation (for example, social housing and care homes) will not need to be checked.

GOV.UK has information on how to check a tenant is legally able to rent your property.

Enforcement policy

Corporate enforcement policy

View the latest version of the Cheltenham Borough Council corporate enforcement policy.

Draft Private sector housing enforcement policy

A timely update of housing enforcement policies is required following the introduction of the Renters Rights Act 2025. This Act introduces a significantly expanded civil penalty framework and places new duties on Cheltenham Borough Council to enforce a broader range of landlord obligations. To meet these requirements, the council must ensure its relevant policies are fully aligned with the new legislative framework.

The Renters’ Rights Act represents a fundamental shift from the enforcement position set out in the Regulators Code. Section 107 places a statutory duty on local housing authorities to enforce landlord legislation, altering the balance between informal action and formal enforcement.  Where breaches of the defined ‘landlord legislation’ are identified, the council must now actively consider enforcement action to meet this duty, rather than defaulting to advice or informal resolution in the first instance. 

The Association of Chief Environmental Health Officers (ACEHO) has developed a suit of policies, including a private sector housing enforcement policy. Aligning our policy with this national framework supports a consistent approach to enforcement. The new policy will take effect on 1 May 2026.