Sometimes tenants cause damage to their homes. If the damage is not normal wear and tear, we may ask you to pay for the repairs. This is called a recharge.
Recharge policy quick guide
Read the summary of the policy on the page below, or download the full recharge policy document.
This summary explains which repairs Cheltenham Borough Council will recharge you for, how you can pay and what to do if you do not agree with the charge.
- You or someone in your home damages the property
- You make changes to your home without asking us first
- You leave the property in poor condition when you move out
- You call the emergency repair service when it’s not a real emergency
- Broken doors, windows or toilet seats
- Lost keys or lock changes
- Rubbish left in the home or garden
- Unsafe DIY work (for example fitting a shower or removing walls)
Before you leave, we can check your home. If repairs are needed and you don’t fix them to a good standard, you may be charged.
- If the damage was caused by a crime (like burglary) and you report it to the police
- If the damage was caused by domestic abuse
- If your health or age makes it hard for you to do repairs yourself
We will send you a bill. You should pay within 14 days or contact the income team to make a payment plan.
Who can you contact if you need help or more information?
If you need further information or any support please contact our income team:
- Telephone 0800 408 0000
- Email incometeam@cheltenham.gov.uk