About the tenant panel

The tenant scrutiny improvement panel (TSIP) was formed in 2010 to enable tenants to scrutinise and improve the way their housing service is run. In 2024 TSIP became the tenant panel, following the decision by Cheltenham Borough Council to take the housing service back in house.

The aim of the tenant panel is to ensure that tenants are at the heart of housing service delivery through the scrutiny and review of our services. The panel is influential in making changes and improvements to the service and ensuring we remain accountable to our customers. The tenant panel reports to the newly formed CBC housing committee.

What has the tenant panel achieved?

• A cleanliness scrutiny review on how we can better work with customers to reduce fly-tipping and keep blocks cleaner 
• A scrutiny review on our damp, mould and condensation approach
• Supporting the development and review of policies, such as fencing and complaints

Upcoming areas for review by the tenant panel

The panel continues to have on-going projects for scrutiny. The latest areas they are keen to look into are estate maintenance and damp, mould and condensation.

If you would like to find out more about any of the services up for scrutiny please contact us (see contact details below).

Contact us

To get involved, to find out more about the group, or if you would like to suggest a service area for the tenant panel to review, we would love to hear from you!

You can contact us through the community investment team on 0800 408 0000 or email ellen.pollicott@cheltenham.gov.uk