Provide your feedback
Your feedback is vital as it helps us continuously improve our services to you. We are always keen to learn and will be led by your views and suggestions.
Whether you would like to thank a particular team or feel we could have done better, we'd love to hear from you.
You can share your comments, compliments and complaints with us:
- In person
- In writing
- Via My CBH portal
- On the telephone by calling 0800 408 0000
- By minicom
- By typetalk
- By email to housing@cheltenham.gov.uk
Tenant Satisfaction Measures (TSMs)
A new system which looks at how well housing providers in England are doing to provide good quality homes and services has been created by The Regulator of Social Housing.
This involves a set of Tenant Satisfaction Measures (TSMs) that we alongside the council must report on. The new measures have been designed to make it easier for you to share your views and provide feedback by answering some important questions about our services.
Not only will these drive up standards but they will hold social housing providers like Cheltenham Borough Council to account to ensure that customers are provided with the high quality services they deserve.