Policies and strategies

On this page you'll find links to our key policies, strategies and plans.

Our Corporate Plan 2025 to 2028

Cheltenham Borough Council housing services policies

Visit the housing policies page

CCTV policies

CCTV policy, codes of practice and self assessments

Climate emergency

Climate emergency action plan

 

 

Complaints and feedback

General complaints

Corporate complaints and feedback policy - pdf - 223 Kb

Visit our complaints page to make a general complaint

Housing complaints

Housing Complaints Policy Jan 26 - pdf - 234 Kb

If you're a CBC housing tenant, visit our housing complaints page to make a complaint.

Corporate enforcement policy

Cheltenham Borough Council corporate enforcement policy - pdf - 267 Kb

Council tax and benefits

Housing payment policy - pdf - 178 Kb

Council Tax, Housing Benefit and Council Tax Reduction Scheme penalty and prosecution policy - pdf - 407 Kb

Counter fraud and anti-corruption

Fraud risk strategy - pdf - 416 Kb

Counter fraud and anti corruption policy - pdf - 211 Kb

Proceeds of crime and anti-money laundering policy - pdf - 416 Kb

Housing and tenancy fraud policy

Data protection

Data Protection Policy - pdf - 618 Kb

Data Quality Policy - pdf - 563 Kb

Data Protection Impact Assesment Policy - pdf - 390 Kb

 

Environment

Environmental service strategy 2020-2030 - pdf - 862 Kb

Graffiti policy - pdf - 184 Kb

Weed control policy

Equalities, diversity and inclusion

Equalities, diversity and inclusion policy

Finance and assets

Statement of accounts and annual reports

Spending plans

Asset management strategy (link to page)

Licensing policies

Licensing policy statement - pdf - 2.10 Mb

Sexual entertainment venue policy - pdf - 1.87 Mb

Street trading policy - pdf - 2.14 Mb

Cheltenham Borough Council’s taxi and private hire licensing policy - pdf - 1.33 Mb

Internal Quality Assurance Policy - pdf - 585 Kb

Policy in respect of requests for information, disclosure of information, and use of information as a result of an entry on NR3 - pdf - 276 Kb

Planning policy

Strategic and local plan

The development plan

Risk management

Risk Management Policy 2024 - pdf - 325 Kb

Regulation of Investigatory Powers Act (RIPA) 2000 and Investigatory Powers Act (IPA) 2016

Policy for the use of internet and social media in enforcement - pdf - 453 Kb

Investigatory Powers Act 2016 acquisition of communications data policy - pdf - 809 Kb

Regulation of Investigatory Powers Act 2000 surveillance and covert human intelligence source policy - pdf - 1.24 Mb

Recruitment

Recruitment and selection policy

Safeguarding

Safeguarding policy - pdf - 816 Kb

Domestic abuse policy - pdf - 662 Kb

Sports and physical activity

Visit the Sport and physical activity page for details of related strategies and action plans.

Unreasonable customer behaviour policy

Unreasonable customer behaviour policy - pdf - 686 Kb

Volunteer policy

CBC Volunteer Policy - pdf - 429 Kb

Whistleblowing policy

Whistleblowing policy - pdf - 225 Kb

 

 

 

 

Related Pages

• The council's constitution
• Our plan for Cheltenham
• Forward plans
• Climate action