Cheltenham Borough Council uses personal information to provide services to its customers. The council is the controller of the information we hold about you and as such makes the decision about how your information is used. Where we use third parties to provide services on our behalf, they are processor and can only use the personal data for the purposes we tell them. When we use information about you we have to comply with data protection legislation by making sure you understand how we and our third party providers use your information and what your rights are over the personal data we hold.
The council carries out a number of different functions so we have set out clearly how each service area and third party provider uses your information.
If you want more guidance on data protection in general you can go to the Information Commissioners website where you will find information about your rights and what we need to do in order to comply with the law.
Where you tell one service area that your contact details have changed, we may share this information across the council and our third party providers as we have a duty to ensure the information we hold about you is accurate and up to date.
You have certain rights over the information we hold about you. You can contact the customer relations team.
Cheltenham Borough Council has also appointed a data protection officer to oversee the council’s compliance with data protection legislation.
If you have any queries regarding compliance you can contact the data protection officer.