Arrange a bulky item collection

The bulky household waste collection service is a chargeable service for when you have household items that will not fit into your bin. This includes items such as three piece suites, washing machines, fridges and freezers as well as many other household items.

The collection address must be a residential address within Cheltenham borough and the items must be household goods.

Collections can only be booked on receipt of payment.

The costs

  • The cost is based on the size and weight of the item. There is a charge of £26 per unit for this service. A unit is equivalent to a double bed and mattress or a standard cooker.
  • some items are classed as half units and some as two units
  • all collections will be rounded up to the nearest unit. For example one and a half units will be rounded up to two units: £52
  • a three piece suite based on five seats will be charged at the discounted rate of £39 for example this could be a three seater sofa and a two seater sofa. A foot stool counts as a seat so a three seater sofa an armchair and a footstool would be classed as a three piece suite for charging purposes. 

What happens when I book a collection?

When you make your booking you will be able to select a day of collection.

Your booked waste should be left outside the front of your home by 7.30 am, making sure all the items can be easily seen and accessed by our collection team and are not blocking the public highway.

You do not have to be present for your collection.

Our conditions of collection are:

  • that items for collection are owned by you, and you have requested them to be removed
  • that the items are from a domestic residential property, not a business
  • that you are responsible for moving the items to the stated collection point outside your property , for example on the driveway
  • the items for collection must be placed so that they are easily accessible and not likely to cause injury or inconvenience
  • our operatives are not permitted to enter premises or to take payments
  • only items listed on the application for bulky items collection will be removed

Refunds can only be made if cancellations are requested at least three working days before the scheduled date of collection. This includes cancellations if you change your mind or if the items are collected by another individual or organisation.

Bulky items we cannot collect

  • American style fridge freezers
  • Asbestos
  • Builders waste
  • Business waste
  • Car parts
  • Commercial fridges or cookers
  • Fridges or freezers missing parts
  • DIY waste
  • Garden waste (garden waste collection service available)
  • Gas bottles

Please note this is not an exhaustive list. If you have a query or if an item you would like collected is not listed please call customer services on 01242 262626.

To arrange for a special collection

Arrange a bulky item collection online

Alternatively, you can book and pay for the service by calling 01242 262626, please have a valid debit or credit card ready.