Are you paying your parking fee to the right company?
In some cases fraudsters have been replacing QR codes in car parks and using fake websites to pose as online payment providers, duping some drivers into entering bank details.
To avoid any scam payment websites, it is important that visitors access online payment providers safely. If you choose to pay by this method in our car parks, make sure you follow one of the routes below:
- Download the PayByPhone or alternative parking fee app directly from the App Store or Google Play Store
- Visit the website by entering PayByPhone.co.uk or alternative parking fee provider directly into the search bar
- Dialling 0330 400 7275 (for PayByPhone) to use the automated phone line
Remember in our car parks you can also pay using your card directly via the machine. If you do use a QR code, check that it appears on council signage and does not appear to have been doctored.
If you discover you are the victim of a QR code scam, contact your bank at the earliest opportunity. This will not only prevent any further fraudulent charges being made on your card but also allows you to check to see if you are eligible for any refund.
Make sure you report scams and fraud to Action Fraud.
You can seek free and confidential advice from Victim Support on 0808 281 0112 or 0808 168 9111 or by visiting www.victimsupport.org.uk.