Municipal Offices reception area improvements offer better experience for customers

To offer greater flexibility and to continue to improve our services for our customers, the council will soon begin planned minor alterations to the Municipal Offices reception area, which will reopen July 2022.

The council has progressed with the implementation of its digital service and is mindful of residents who may not be online or have a smart phone - the reconfigured reception which will include the improved digital services, will mean that customers, who otherwise may be at risk of digital exclusion, can have supported access to the internet.

Darren Knight, executive director for people and change, said: “Our customers’ experience and safety are our highest priorities and we have taken the opportunity to learn some lessons from the pandemic to make some minor alterations that will offer improved customer service, including our digital inclusion offer, and create safer meeting spaces within reception.

“The majority of our customers are now successfully conducting business online or over the phone and we have continued to see customers face to face on an appointment basis throughout the pandemic. Pre-booked appointments have delivered an effective and improved customer experience and we will continue to offer this when the reception reopens.

“The works for the refurbishment will soon be underway and we look forward to reopening our doors to the public later on in the summer.”

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