Lifeline personal alarm service
Lifeline alarm service digital switchover
Our lifeline alarm service is now preparing its service for the digital switchover which will happen in December 2025.
To help us achieve our target of providing a fully digital service prior to December 2025, we will only be supplying digital alarms and phasing out our current analogue alarms. (Our analogue alarms will continue to work as normal prior to the switch over in January 2027).
This shift will enable us to continue providing a seamless, high level of service as we become a fully digital lifeline alarm provider.
About the lifeline alarm service
Our lifeline alarm service offers independence and peace of mind, to users and their relatives, 24 hours a day, 365 days a year. Help can be called quickly via our digital alarm, in the event of a fall or accident for example or even if you're feeling unwell.
The alarm unit connects to a monitoring centre and can be activated by simply pressing the button on the pendant worn around the neck or on the wrist. The monitoring centre will then quickly assess the situation and contact the most appropriate person. That could be a family member, friend, or emergency service.
The benefit of the digital alarm is that there is no need for a telephone point or landline and the unit can be placed anywhere in the home within two metres of a 13-amp socket. The alarms also have a long standby battery life, so in the event of a power cut, they will continue to work as normal.
The charge for the service is approximately £4 per week plus VAT, if applicable, which is paid monthly in advance. There is also a setup fee of £48 excluding VAT.
The cost includes:
- Hire of lifeline unit and pendant.
- Maintenance and repair of the unit and pendant, within 24 hours, 7 days per week by contacting us on 01242 264393 or by pressing your pendant.
- 24-hour, 7 day a week monitoring service from the monitoring centre
If two pendants are required within the same household, there is an additional charge of £3.50 per month for a second pendant.
How to apply
The quickest way to apply is using our online form.
You can also download a form to print, complete by hand and either email it to [email protected] or post to Lifeline Alarm Service, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA.
You can contact us directly and we can complete the form for you over the telephone or we can arrange for a paper version to be posted out to you. To arrange this please contact us on 01242 264393.
Please ensure you have read the terms and conditions of the of the lifeline alarm service.
Key safes
We can now supply and fit the Supra C500 key safe, which is a secure box fitted to a wall outside your property with a code of your choosing. The location and code is given to the monitoring centre and in the event of an emergency they can pass the details over to the emergency services so they are able to get in to the house quickly.
The Supra C500 has achieved LPS accreditation 1175. This costs £86.40 including VAT supplied and fitted.
Extra safety equipment
We also offer other equipment such as fall detectors for people who are more unsteady on their feet, and smoke and carbon monoxide detectors. All these devices will be linked to the monitoring centre providing 24/7 cover through the digital base unit.
Healthwatch Gloucestershire
Healthwatch Gloucestershire acts as a single point of access for health and social care information, with three primary functions
- gathering views and experiences of health and social care locally
- providing local information and advice to help make informed choices
- providing access to the Independent Health Complaints Advocacy Service, SEAP, who can help make a complaint about NHS services